Support Plans

Basic (Essentials) – For SMBs or internal teams starting out

Ideal for: Organizations needing foundational PKI support

Includes:

PKI readiness assessment (up to 5 recommendations)
Basic on-prem AD CS or cloud CA setup
Single Root + 1 Subordinate CA
Basic CP/CPS templates
2 hours of basic training
Email support for 30 days

Pro (Advanced Integration) – For mid-size orgs or DevOps-enabled teams

Ideal for: Clients needing automation, governance, and scalable design

Includes:

Full PKI assessment + roadmap
Custom architecture design (HA, DR)
Cloud/on-prem hybrid PKI setup
HSM integration (Thales, AWS CloudHSM, Azure Key Vault)
Certificate lifecycle automation (SCEP, ACME)
Monitoring dashboard (Nagios/Grafana)
PKI training session (4 hours)
Support: Email + 2 scheduled calls/month

Enterprise (Fully Managed) – For large/regulatory clients

Ideal for: Regulated industries or those needing full lifecycle management

Includes:

Everything in Pro +
Managed PKI (M-PKI) with SLA
Certificate discovery + inventory (scan internal network)
Integration with DevOps CI/CD (Jenkins, GitLab, Terraform)
Custom self-service portal for internal certificate issuance
Full CP/CPS authoring
Audit readiness reports (ISO, PCI, NIST)
Monthly health check reports
24/7 Support SLA